You can return WingLights for a full refund within the first 10 days of receiving them as long as the packaging has not been opened or tampered with.
If you do wish to return your WingLights please send an email to email@example.com and tell us why you would like to return them, we will then send you the returns information.
Please do not return a product without contacting us beforehand so that we can prepare to work on your refund case.
Ensure that all returns are suitably packaged to prevent any further damage in the post, for which we are not responsible. If everything is in accordance with our refund policy we will issue a full refund to you as soon as we receive the WingLights.
Unless the item sold is faulty, the customer is responsible to pay for the return.
If you would like to return your WingLights due to a fault then please see the warranty section below.
We will not charge for return of faulty items.
WingLights Standard Warranty
WingLights come with a two (2) year warranty from the date of purchase to the original owner / purchaser. Proof of purchase must be presented. The WingLights’ warranty covers materials and manufacturing defects on the handlebar mounts, light unit casings, electronics and switches. The warranty does not cover normal wear and tear, improper installation, attempts to access or modify the electronics, damage or failure due to accident, misuse, abuse and or neglect.
CYCL does not accept any liability for injuries or other damages resulting from the use of the WingLights.
If you need assistance…
Where there is a fault with the mounts or light units please send a message to firstname.lastname@example.org, giving us all the information you have about the fault or problem with your WingLights.
We will then send you a printable address and label for a free return shipping service. When we receive the WingLights if the warranty has not been voided we will investigate the reported fault further. If fixable we will replace the faulty component and return the unit. If however after a week we can not find or fix the issue you have reported we will then send you a new set of WingLights or, at our discretion offer to refund the purchase and shipping price.